Sky888 Privacy Policy – Your Personal Data Protection

SKY888 values the privacy of every member who uses our platform. We operate on a principle of full transparency — you have the right to know what we collect, why we need it, and how we use it. This Privacy Policy is drafted in accordance with applicable data protection laws and reflects our commitment to safeguarding your personal information.

1 Types of Personal Information We Collect

SKY888 collects various types of personal information to ensure our platform operates securely and delivers the best experience for you. The information we collect includes:

2 How We Collect Your Information

Your personal information is collected through various methods when you interact with the sky888 platform:

• Account Registration: When you register a new account, we collect basic information such as your name, email address, and phone number as provided by you.
• KYC Process: During identity verification, you are required to upload a proof of identity such as a national ID card or passport, along with proof of your current address.
• Financial Transactions: Every time you make a deposit or withdrawal, our system automatically records the transaction details for security and compliance purposes.
• Platform Usage: Technical information such as IP address, device type and usage patterns is collected automatically via cookie technology and server logs.
• Direct Communications: When you contact our customer support team, the conversation and information shared will be stored for reference and service improvement purposes.
• Promotion Programme: If you participate in promotions or lucky draws, additional information may be collected in accordance with the requirements of the relevant promotion.

3 Purpose of Using Your Personal Information

SKY888 uses collected personal information solely for legitimate and specific purposes. We do not use your data beyond the scope stated below:

• Account Management: Creating, managing and maintaining your account so you can access all platform features seamlessly.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering) and statutory reporting obligations required by the authorities.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions securely and accurately.
• Platform Security: Detecting and preventing fraud, unauthorised account use, system exploitation and any suspicious activity.
• Service Improvement: Analysing usage patterns to improve the platform, introduce new features and ensure a better gaming experience.
• Marketing Communications: Sending you relevant promotions, bonuses and exclusive offers — subject to the notification preferences you have set.
• Customer Support: Helping resolve complaints, enquiries and technical issues you report to our team.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of at-risk gaming behaviour and offer appropriate support.

4 Sharing Information with Third Parties

SKY888 does not sell or rent your personal information to any third party for commercial purposes. However, in certain situations, we may need to share your information with the following parties:

• Payment Service Providers: To process deposit and withdrawal transactions, the necessary information is shared with trusted payment providers such as local banks, DuitNow, FPX, and supported digital wallets.
• Legal Authorities: SKY888 will disclose the necessary information if required by a court order, police investigation, or official request from a relevant government agency.
• Technology Providers: Technical vendors who assist in maintaining our platform infrastructure, including server hosting and cybersecurity systems, are subject to strict confidentiality agreements.
• Gaming Partners: Third-party game software providers may receive the minimum technical data required to operate their games within the sky888 platform.
• Audit & Compliance: Independent audit bodies that audit our game fairness and compliance may access only the data required within the scope of their duties.

All third parties who receive your data are required to comply with data security standards equivalent to ours and are prohibited from using that information for any other purpose.

5 Security & Data Protection

Protecting your personal information is sky888's top priority. We implement multiple layers of robust technical and organisational security measures:

• 256-bit SSL Encryption: All communications between your browser and SKY888's servers are protected with 256-bit SSL encryption to ensure data cannot be intercepted by unauthorised parties.
• Strict Access Controls: Only authorized personnel with a legitimate business need are permitted to access user personal data, and every access is logged for audit purposes.
• Two-Factor Authentication (2FA): This additional security feature is available to all user accounts, and we encourage all members to activate it for maximum protection.
• 24/7 Monitoring: Our security systems are monitored around the clock to detect any suspicious activity or unauthorised access attempts in real time.
• Periodic Data Backup: Your data is regularly backed up to secure servers to ensure information is not lost due to system failures or technical incidents.
• Fund Segregation: Member funds are held in accounts separate from the company's operational funds, ensuring your financial security is always guaranteed.

6 Use of Cookies & Tracking Technologies

SKY888 uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for basic platform operations including login sessions and security settings. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform so we can improve site speed and usability.
• Functional Cookies: Saving your preferences such as language, display settings and game choices so you don't need to reconfigure them every time you log in.
• Analytics Cookies: Aggregated data that does not identify individuals is used to analyze usage trends and improve our services overall.

You can manage cookie settings through your internet browser settings. However, disabling certain cookies may affect the functionality of the sky888 platform.

7 User Rights Relating to Personal Data

As a SKY888 user, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of all personal data we hold about you at any time.
• Right to Rectification: If the data we hold is inaccurate or outdated, you have the right to request immediate correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to legal requirements that may obligate us to retain certain information.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain situations, such as during a dispute regarding data accuracy.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Portability: You may request your data in a machine-readable format for transfer to another service where applicable.

To exercise any of the above rights, please contact the SKY888 customer support team through the available channels on the platform.

8 Data Retention Period

SKY888 does not retain your personal data longer than necessary. The retention periods are as follows:

• Active Account Data: Retained for as long as your account is active and for the required period after account closure in accordance with legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in line with applicable financial and tax legal requirements in Malaysia.
• KYC Documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Communication Logs: Customer support conversation records are retained for 2 years for reference and service improvement purposes.
• Technical Data: Server logs and technical information are retained for 12 months for security and debugging purposes.

Once the retention period has ended, your data will be permanently deleted or fully anonymised in a secure and irreversible manner.

9 Third-Party Links & Services

The sky888 platform may contain integrations with third-party services that are essential to platform operations. Here is what you need to know:

• Third-party game providers offering slots, table games and fish shooting games on our platform have their own privacy policies, which may differ from ours.
• The payment gateways we use to process transactions operate under their own security policies that comply with PCI DSS standards.
• SKY888 is not responsible for the privacy practices of any third party. We encourage you to read the privacy policies of those parties.
• All third-party partners we work with have undergone security assessments and are required to comply with strict data protection standards.

10 Changes to This Privacy Policy

SKY888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform enhancements. Here is how we manage such changes:

• Any significant changes will be communicated to users via a prominent notice on the platform or through their registered email.
• The last updated date will always be displayed at the top of this page so you can see when this policy was last revised.
• Continued use of the sky888 platform after changes take effect is considered your acceptance of the updated privacy policy.
• We encourage you to review this page periodically to ensure you are always informed about how we protect your information.

Last Updated Date: January 2026

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we are here to help:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the SKY888 platform
• Response Time: Our team aims to respond to all privacy enquiries within 3 business days

We are committed to resolving every privacy concern you have thoroughly and within a reasonable timeframe. Your satisfaction and security are our priority.